- How do I register to Congalotto.com?
To register to Congalotto.com site, please go to the Sign Up section, at My Account tab and follow the site's instructions. You can change these details at any time at the My Info section on the site.
- I don't know my Zip Code, what do I do?
You have to enter a Zip Code or Post Code when registering and entering your address at the site. If you do not know your zip code, or the place you live in does not use one, you may enter any 4 digit number such as 1111 and update this information later at your My Info section on the site.
- Why must I provide private details in addition to Credit Card info?
The credit card details you provide are used to collect the participation fee. Your personal details enable us to contact you if you should win the jackpot or any other prize over US$ 600.
- How long is my account valid for?
Your account will stay active until you decide to close it. It contains all your participations' details from the moment you start playing on the site.
- What is a CVV number, where can I find it and how can I update it?
The CVV number is an important security measure that ensures that you are the legal holder of a Credit Card and no one else is using it in your name.The CVV number appears on the back of your Credit Card next to your signature, and consists of three to four digits.To correct/update your CVV number, go to your My Info section on the site and enter the correct number under your Payment Details in the CVV Number field. Don’t forget to press the Save Changes button to update your CVV number or any other account detail on our system.
- How can I update my personal details on Congalotto.com site?
To update your details, go to My Info section at the My Account tab. Don’t forget to press the Save Changes button, otherwise your new details will not be accepted and the system will continue using your prior personal information.
- Do I have to enter my user name and password each time I Sign In?
You do not have to enter this information every time you login. The information on Congalotto.com web site is free and accessible to everyone, even to those who are not registered and do not play on the site. The personal details are required only to provide you with access to your personal account and to the services available to registered customers only. Even if you do not provide your personal details when logging in, you still have the opportunity to do so when you participate in a lottery drawing or use any of our personal services.
